Warranty
Global Warranty Information
A History of Success
Founded in Canada in 1966, The Global Group is one of the largest manufacturers and marketers of quality business furniture in the world. Our facilities include more than 40 just-in-time manufacturing and product assembly plants, plus offices, showrooms and distribution facilities.
Customer service is the cornerstone of our continued success and the reason why the Global choice is often the first choice for office furniture solutions by clients all over the world.
Ergonomics
Global manufactures an extensive selection of office furniture in the areas of seating, files and storage, casegoods, panels and computer accessories. The people at Global are proud to bring you office furniture manufactured with ergonomic features integrated into every product in order to help build a healthy, comfortable and productive work environment.
ISO 14001
At Global we're proud to say we're ISO 14001 registered. ISO 14001 is the benchmark international standard for the implementation and operation of an environmental management system. Certification requires a commitment to continuously improve practices that protect the environment.
Research and Development
The Global Group is one of the very few business furniture companies worldwide to maintain an in-house testing laboratory. The testing laboratory and its support programs certify our components and finished products. Global certified office furniture products meet, and often exceed industry and government standards.
The Environment
At Global we're proud of our pledge to maintain a clean environment. We have long established environmental programs throughout our plants and offices to sustain our 'earth friendly' commitment. The people at Global take every opportunity to Reduce, Reuse and Recycle.
- Greenguard Certified
The Greenguard program is run by a worldwide independent organization that rigorously tests materials according to government guidelines and measures harmful emissions such as formaldehyde, volatile organic compounds (VOCs) and carbon monoxide. Global products are Greenguard compliant. - LEED (Leadership in Energy and Environmental Design) Partnership Program
Green Building Rating System is the new benchmark for sustainable buildings. Global helps our customers meet LEED requirements by providing a wide range of Greenguard-certified products, specified in the LEED Green Building Rating System.
Limited Lifetime Warranty
Global warrants that all commercial products are free from defects in material and workmanship, for the life of the product, to the original purchaser. Global will repair or replace, at Global’s option, as the sole remedy for any defect covered by the warranty.
This warranty covers the following product categories.
- General Seating
- Filing
- Panels
- Desks, Modular Furniture and Tables
LIMITED LIFETIME WARRANTY
Global warrants that all commercial products are free from defects in material and workmanship, for the life of the product, to the original Purchaser.
Global will repair or replace, at Global’s option, as the sole remedy for any defect covered by the warranty. The warranty applies to products manufactured after March 22, 2016.
Global makes no warranty that any of its products are suitable for any particular purpose and makes no other warranties, express or implied, other than those set out here. As codes and standards vary from one jurisdiction to another, references to compliance are solely for convenience and without any representation as to accuracy or suitability. Users must verify the suitability of such information or product for their specific application. In no event shall Global be liable in either tort or contract for any loss or direct, special, incidental, consequential, or exemplary damages.
General Commercial Seating
Global’s warranty for general commercial seating covers all chair components including pneumatic cylinders, bases, casters, glides, frames, arms, plastic seats, backs and other structural components.
The warranty applies to single shift, standard commercial usage, defined as a standard eight (8) hour day, forty (40) hour week for users weighing up to 300 lbs.
Exceptions to the warranty for general commercial seating are as follows:
- Foam, upholstery, textiles (as sampled on Global branded and textile program cards), mesh material and electrical devices, are warranted for five (5) years.
- Control mechanisms are warranted for twelve (12) years.
- Heavy duty seating and light use seating are not defined as general commercial seating (see below for warranty exceptions).
Heavy Duty Seating
Global offers products designed for multiple shift applications (24 hours a day / 7 days a week) and larger individuals weighing up to 350, 400, 500 and/or 600 lbs (depending on series and/or model). Global warrants these products for twelve (12) years to the original Purchaser. All components (including control mechanisms, pneumatic cylinders, bases, casters, glides, frames, arms, plastic seats/backs, etc.) are covered for 24/7 applications under the warranty. The exceptions are foam, upholstery and textiles, which are covered for five (5) years. Fabric or upholstery material on these products must exceed 100,000 double rubs for the textile portion of the warranty to apply. Heavy duty product series that apply under this warranty can be found in the Heavy Duty section of the Seating list price book.
Light Use Seating
Global offers light use seating that is warranted for ten (10) years for the original Purchaser. The warranty covers all components (frames, glides, and arms). The foam/textiles are warranted for five (5) years. The warranty on these light use series is for an eight (8) hour day, forty (40) hour week for users up to 200 lbs. Light use product series that apply under this warranty currently consists of the Kats and Key series.
Outdoor Furniture
Global offers products designed for use indoors or outdoors. Global warrants these products for three (3) years to the original purchaser. This warranty applies to single shift (eight (8) hour day, forty (40) hour week) for users weighing up to 275 pounds, unless noted otherwise. Outdoor furniture must be stored indoors during inclement or extreme weather such as extreme cold, extreme heat, or excessive wind.
Exceptions to the warranty for indoor/outdoor furniture is as follows:
- Only Global branded textiles and Alliance Partner carded textile program materials expressly identified for outdoor application are covered for three (3) years when used outdoors.
Seating Warranty Summary
| Seating Type | Components Warranty for Original Purchaser | Use Time For Warranty Coverage | Exceptions |
|---|---|---|---|
| General commercial seating | Lifetime | 8 hours / 5 days per week | Foam/upholstery/textiles/mesh/electrical devices – 5 years Control mechanisms – 12 years |
| Heavy duty seating | 12 years | 24 hours / 7 days per week | Foam/upholstery/textiles – 5 years |
| Light use seating | 10 years | 8 hours / 5 days per week | Foam/upholstery/textiles – 5 years |
| Indoor/outdoor furniture | 3 years | 8 hours / 5 days per week | Outdoor use textiles – 3 years |
Files, Desks, Modular Furniture, Tables, Panels & Accessories
Global warrants all components of metal storage and filing, laminate and wood veneer desks, laminate and wood veneer tables, metal leg components and panels for the lifetime of the product to the original Purchaser.
The warranty applies to single shift, standard commercial usage, defined as a standard eight (8) hour day, forty (40) hour week. Load restrictions apply, refer to individual product descriptions.
Exceptions to the warranty for files, desks, tables and panels are as follows:
- Electrical devices, panel and tackboard textiles, adjustable keyboard mechanisms, non-electrical table mechanisms, monitor arms, lecterns, coat trees and task lights – five (5) years.
- Folding tables (laminate) – one (1) year.
- Motorized electrical components – two (2) years.
Files, Desks, Modular Furniture, Tables, Panels & Accessories Warranty Summary
| Product Type | Components Warranty for Original Purchaser | Exceptions |
|---|---|---|
| Metal storage and filing | Lifetime | Keyless lock options – 2 years |
| Laminate/wood veneer desks and modular furniture | Lifetime | Tackboard textiles, electrical devices, task lights – 5 years |
| Boardroom, conference, training and general tables | Lifetime | Electrical devices – 5 years Moving parts – 5 years |
| Panels | Lifetime | Panel textiles, electrical devices, task lights – 5 years |
| Electric height adjustable bases | 7 years | Battery pack – 1 year |
| Non-electric height adjustable tables | 5 years | None |
| Coat racks and lecterns | 5 years | None |
| Productivity Solutions & Accessories (adjustable keyboard mechanisms, monitor arms, coat trees, writable surfaces / whiteboards) | 5 years | Writeable surfaces / whiteboards – 3 years |
Global’s warranty does not apply (for any product category) to the following:
- Nominal or normal amount of wear and tear that can occur over time.
- Failures which result from negligence, abuse, accident or misuse.
- Failure to apply, install or maintain products according to Global’s written instructions and warnings.
- Modifications, attachments or repair methods not approved by Global.
- Damage caused by a carrier in transit, or delivery/installation contractors.
- The matching of colors, grains or textures (wood, leather, etc.) of natural materials.
- Products exposed to extreme hot or cold temperatures or excessively dry or humid environments.
- Color fastness or the matching of color of textiles, dye lots of textile can vary.
- Damage by markings or staining; damage by sharp objects or imprinting from instruments.
- Damage to textiles or laminate and wood surfaces/edges from exposure to sunlight (including UV rays).
- Products not purchased directly from authorized Global resellers.
- Products used for rental purposes.
- Purchased parts are warranted for one (1) year.
- Failure to follow specific cleaning and disinfecting instructions posted on globalfurnituregroup.com.
Global’s warranty does not cover the costs of transportation or labor. Repair or replacement will be at Global’s discretion.
Textiles and Finishes
Global warrants Global branded textiles and Global carded textile programs inclusive of fabrics, vinyls and leather products for five (5) years. Global does not warrant COM (Customer’s Own Material) or GPM (Global Purchased Material) that are customer specified materials, or graded-in and purchased by Global for a customer. For GPM or COM products, please contact the textile supplier for performance information and warranty details. Please refer to our website at globalfurnituregroup.com for detailed information on cleaning and disinfecting procedures. Improper usage of disinfecting/cleaning products may void the warranty.
Global textiles and finishes are updated periodically to meet the demand and trends of the market. As a result, some textiles and finishes may be discontinued by Global or the manufacturer. In the event that a textile or finish is discontinued, Global will make every reasonable effort to provide an alternative product(s) of comparable function.